Returns & Exchanges

At Kowtow, we are committed to slow fashion and want you to love your garments for years to come. If your purchase isn't quite right, we offer returns for a refund or exchange within 30 days of delivery for all full-priced items.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original condition with all tags attached, preferably using the original compostable packaging to minimize waste.

• 3.
  Ship the Items

  Generate your prepaid shipping label through the portal and drop your package off at any authorized courier location.

• 4.
  Processing & Refund

  Once our team receives and inspects your return, we will process your refund to your original payment method or ship out your exchange within 5 business days.