Returns & Exchanges
At Kowtow, we are committed to slow fashion and want you to love your garments for years to come. If your purchase isn't quite right, we offer returns for a refund or exchange within 30 days of delivery for all full-priced items.
Return Process
- 1.Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Carefully pack your items in their original condition with all tags attached, preferably using the original compostable packaging to minimize waste.
- 3.Ship the Items
Generate your prepaid shipping label through the portal and drop your package off at any authorized courier location.
- 4.Processing & Refund
Once our team receives and inspects your return, we will process your refund to your original payment method or ship out your exchange within 5 business days.